Grievance Mgmt System

Greater Resolution of Grievances through Apt Documentation

Grievance Mgmt System A common phenomenon across the globe, grievances need to be addressed to create a healthy, harmonious atmosphere in spaces where diverse people meet and interact.

In a business enterprise context, it acquires much greater importance as internal resources (viz. employees) as well as external resources (viz. customers, visitors, prospective employees, etc) may have grievances which require attention and resolution.

This is where precisely information technology can come into the play – not only to permit the resources log in the grievance directly into an application but also track the same to its closure. Noticing a clear gap in the currently available set of tools to support Grievance Management, SRISYS has harnessed its product development capabilities to create a robust and easy-to-use application.

Grievances can e lodged by affected parties with the help of documents in the form f images and text which can be uploaded directly onto the Grievance Management System as documentation for faster resolution.

FEATURES

Ease of Use and Maintenance

Total Cost of Ownership

Scalability

Analytics

Aesthetics

Data Security Concerns

Primary Objectives

Resources, internal as well as external, should be able to submit grievances to an enterprise thru an application that is web enabled

Time stamps will need to be recorded as the status changes on a grievance - to help track wait times

Reports, both analytical and transactional, should be available on demand

There should be appropriate update information flowing from the enterprise to the resource who logged in the grievance

Each grievance, based on its type, will have a life cycle thru which it passes till it gets closed

Once submitted, a grievance should be easily tracked by the resource

Enterprise management must be equipped with pre-built analytics so grievances can be minimized; and for the unavoidable ones, wait times can be minimized